ORDER CHANGES AND CANCELLATIONS

If you need assistance with an order that has been submitted on our website, please contact us as soon as possible. Changes to an order, including the product or quantity ordered, are not possible without cancelling the original order and replacing it. Some requests to change a shipping address may also require us to cancel the original order and replace it with the correct shipping information. 

Please note that there are no guarantees that a request for cancellation of an order is possible once the order has been submitted as some health and personal care items are non-refundable. This includes requests to change items, shipping addresses, but also when a customer has changed their mind and no longer wishes to receive the order that they have placed with us. 

Please review your wellness cart carefully for order accuracy prior to submitting your order. If you need to make any changes or if you wish to request a cancellation of your order, please contact us as soon as possible after the order has been submitted to us. You may reach out to us via email at nursedominique@thesagenurse.com   If a request to cancel an order cannot be completed, you may return the parcel after its receipt for a refund of the product returned.

If you require an address correction or change and the order has already shipped, we may be able to reroute the package for you. Please contact us immediately for details and assistance with possible reroutes. 

Need help?

Contact us at nursedominique@thesagenurse.com for questions related to order changes and/or cancellations.